More than a week ago, GamingConfidential reported that a Microsoft customer service representative foresaw an outbreak of the Red Ring of Death (RROD) issue once the New Xbox Experience becomes available. While most scoffed at the idea, the prediction held true and MS service lines are white hot with calls from angry customers.
"I hate what the company did this year," says the rep. "They released the New Xbox Experience a few days after the extended warranty period ended for most users and it's tough to explain that to raging callers. How do you say that MS just screwed them all?"
